This Privacy Policy explains your rights to privacy and legal protections, and outlines our practices regarding the collection, use, and sharing of your information when you use our Service.
By using our service, you consent to the collection and use of your information as described in this Privacy Policy.
Interpretation
The definitions below apply to this Privacy Policy. Capitalized terms have the meanings specified, and these definitions apply to both singular and plural forms.
Definitions
- Account: A unique account created for you to access our service or certain parts of it.
- Company: Refers to ResolutionHQ LLC, located at 270 Trace Colony Park STE B, Ridgeland, MS, 39157, USA.
- Cookies: Small files placed on your computer, mobile device, or other devices by a website that contain details of your browsing history and other data.
- Country: Refers to the United States.
- Device: Any device that can access the Service, such as a computer, cellphone, or tablet.
- Personal Data: Any information relating to an identified or identifiable individual.
- Service: Refers to the Website.
- Service Provider: Any person or entity who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate or provide the service.
- Usage Data: Data collected automatically from the Service, including IP addresses, browser types, pages visited, and time spent on pages.
- Website: Refers to ResolutionHQ LLC, accessible from resolutionhq.net.
- You: The individual accessing or using the Service, or the company or legal entity on whose behalf the individual is accessing or using the Service.
Scope of Services
ResolutionHQ LLC provides paid technical support services that are separate and distinct from free support offered by the original manufacturers or service providers. Our services may include troubleshooting, configuration, installation assistance, or problem resolution, but we do not sell, distribute, or manufacture software, hardware, or email platforms.
Customers are free to choose whether to use our services or contact the official provider for support.
No Affiliation / Endorsement
ResolutionHQ LLC does not own, host, or operate any email platform. Use of third-party names such as Gmail®, Yahoo Mail®, Outlook®, or others does not imply any partnership, affiliation, or endorsement.
All references to third-party services are for informational purposes only.
Customer Consent for VOIP Communication and Remote Access
By engaging with ResolutionHQ LLC, the customer expressly acknowledges and agrees to the following:
1. VOIP Communication
Customers consent to being contacted by ResolutionHQ LLC through Voice over Internet Protocol (VOIP) calls, internet-based telephony, or other electronic means of communication for service delivery, troubleshooting and verification.
India Compliance: This consent is in accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable Telecom Regulatory Authority of India (TRAI) guidelines, ensuring that the customer has willingly opted-in to such communication.
U.S. Compliance: This consent is in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and Federal Trade Commission (FTC) regulations, which require express consent before initiating VOIP or telemarketing calls.
2. Remote Access to Computer
Customers authorize ResolutionHQ LLC technicians to establish a secure remote connection to their computer or device solely for the purpose of diagnosing and resolving technical issues.
Customers understand and agree that:
- Remote sessions are initiated only with their explicit permission.
- They may terminate the remote session at any time.
- ResolutionHQ LLC will not access personal files or data unrelated to the stated technical issue.
India Compliance: This consent is in accordance with the Information Technology Act, 2000 and the Indian Contract Act, 1872, which recognize lawful electronic consent and agreements.
U.S. Compliance: This consent is provided in line with the Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030, which requires authorization for system access, and ensures that such access is granted voluntarily by the customer.
Legal Compliance - India
This disclaimer is issued in compliance with:
- Information Technology Act, 2000 (India) — clarifying that ResolutionHQ LLC provides services on an "as-is" basis without misrepresentation of official service providers.
- Consumer Protection Act, 2019 (India) — ensuring customers are aware that free official support is available from original service providers.
- Trade Marks Act, 1999 (India) — confirming that all trademarks used belong to their rightful owners and are only used descriptively.
- TRAI Guidelines on VOIP & Communication — ensuring customer consent before initiating VOIP calls.
Legal Compliance - United States
This disclaimer is issued in compliance with:
- Lanham Act (15 U.S.C. § 1051 et seq.) — ensuring fair and nominative use of third-party marks.
- Federal Trade Commission (FTC) Advertising Guidelines — avoiding misleading claims of affiliation or endorsement.
- Telephone Consumer Protection Act (TCPA) — ensuring customers give express consent before receiving VOIP calls.
- Computer Fraud and Abuse Act (CFAA) — ensuring remote computer access is lawful and based on customer authorization.
ResolutionHQ LLC makes no warranties, guarantees, or representations about third-party services. We provide assistance on a best-effort basis only.
Limitation of Liability
ResolutionHQ LLC shall not be liable for:
- Issues directly related to the functioning, downtime, or policies of third-party email service providers.
- Any indirect, incidental, special, or consequential damages arising from the use of third-party products or services.
Customers are responsible for ensuring that they have valid licenses, access rights, or subscriptions for the services they use.
Customer Acknowledgment
By engaging with ResolutionHQ LLC or using our services, the customer:
- Acknowledges that ResolutionHQ LLC is an independent support provider.
- Understands that free support is available through official providers.
- Consents to being contacted via VOIP call for service-related purposes.
- Consents to allowing remote connection to their computer/device, with the right to terminate access at any time.
- Agrees that ResolutionHQ LLC is not liable for official provider issues and is only responsible for the scope of services contracted.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
We may request personal information from you, including:
- Email address
- First and last name
- Phone number
- Address, state, province, ZIP/postal code, city
Usage Data
When you use the Service, we automatically collect information such as:
- IP address
- Browser type and version
- Pages viewed on our website
- Date and time of visits
- Time spent on pages
- Unique device identifiers
We may also gather data from mobile devices, including device type, unique ID, IP address, operating system, and browser type.
Tracking Technologies and Cookies
We use cookies and other tracking technologies to monitor and analyze user behavior and improve our Service. These include:
- Cookies: Small files placed on your device. You can adjust your browser settings to refuse cookies, but some features of our Service may not function properly.
- Flash Cookies: Local stored objects that may be used to collect information about your preferences. For instructions on managing Flash Cookies, visit Adobe's help page.
- Web Beacons: Small electronic files that help us track user interactions with our Service or emails.
We use both Session and Persistent Cookies for various purposes, including:
- Necessary / Essential Cookies: To provide essential services and authenticate users.
- Cookies Policy / Notice Acceptance Cookies: To remember if you have accepted our cookie policy.
- Functionality Cookies: To remember choices you make on the Website, such as login details or language preferences.
Use of Your Personal Data
The Company may use your Personal Data for the following purposes:
- To provide and maintain the Service.
- To manage your account and provide access to various functionalities.
- To fulfill contracts and provide services.
- To contact you with updates, offers, and information.
- To manage and respond to your requests.
- For business transfers and evaluations.
- For data analysis, identifying trends, and improving our Service.
Protecting Your Personal Information
Your privacy and the security of your personal information are of utmost importance to us. We collect your email address, phone number, and name to provide you with the best possible service. However, it's important to understand that no method of data transmission over the Internet or electronic storage is completely secure.
We employ industry-standard security measures to safeguard your personal information. These measures include encryption, secure servers, and regular security audits. Despite our efforts to protect your data, we cannot guarantee its absolute security.
We encourage you to take precautions to protect your personal information when using our services. If you have any concerns about the security of your data, please contact us immediately.
Sharing Your Personal Data
We may share your personal information in the following situations:
- With Service Providers: To monitor, analyze, and facilitate the Service.
- For Business Transfers: During mergers, acquisitions, or asset sales.
- With Affiliates: Including parent companies or subsidiaries.
- With Business Partners: To offer you products or promotions.
- With Other Users: When you interact publicly within the Service.
- With Your Consent: For any other purposes with your approval.
Retention of Your Personal Data
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is generally retained for a limited time unless needed for security or performance improvements.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed and stored in locations outside your jurisdiction. By using our Service, you consent to this transfer and storage. We take reasonable measures to ensure your data is handled securely.
Disclosure of Your Personal Data
We may disclose your Personal Data:
- For Business Transactions: During mergers or asset sales, with notice provided.
- Law Enforcement: When required by law or government requests.
- Other Legal Requirements: To comply with legal obligations, protect rights, or prevent wrongdoing.
Security of Your Personal Data
We strive to protect Your Personal Data but cannot guarantee absolute security due to the nature of electronic data transmission and storage.
Children's Privacy
Our Service is not intended for individuals under 13. We do not knowingly collect information from those under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, contact us to delete such information.
Links to Other Websites
Our Service may contain links to external websites not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We advise reviewing the terms and privacy policies of any third-party websites or services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we will notify you via email or a prominent notice on our Service. The "Last updated" date will also be revised.
Contact Us
For any questions about this Privacy Policy, contact us:
- By email: support@resolutionhq.net
- By phone: 662-370-3051
Disclaimer
All brand names, trademarks, logos, or product names mentioned on this website, in our advertisements, or in our communications remain the property of their respective owners. They are used strictly for descriptive, identification, and informational purposes under applicable laws, including fair use and nominative use doctrines. ResolutionHQ LLC is an independent service provider offering business-to-business IT consulting, custom software development, website design, and cybersecurity services. We are not affiliated with, endorsed by, or officially connected to any third-party brands or platforms mentioned on this site. We do not provide consumer technical support, hardware repairs, or backend account recovery services. If you require technical support for a specific third-party platform or email service, please contact their official support channels directly.