1. Agreement to Terms
By accessing or using Resolution HQ's website and email support services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Services.
These Terms constitute a legally binding agreement between you and Resolution HQ regarding your use of our Services.
2. Description of Services
Resolution HQ provides email technical support services, including but not limited to:
- Password recovery and reset assistance
- Account access restoration
- Email configuration and synchronization troubleshooting
- Security incident investigation
- Mobile and desktop email client setup
We support major email platforms including Gmail, Outlook, Yahoo Mail, Apple Mail, and enterprise email systems.
3. User Accounts and Eligibility
To use certain features of our Services, you may be required to provide accurate and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this eligibility requirement.
4. Acceptable Use
You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. Prohibited activities include:
- Attempting to gain unauthorized access to any portion of our Services or systems
- Using our Services to send spam, phishing emails, or malicious content
- Interfering with other users' access to or use of our Services
- Uploading or transmitting viruses, malware, or other harmful code
- Impersonating any person or entity, or falsely stating your affiliation
5. Service Limitations
While we strive to resolve all email issues, we cannot guarantee resolution in every case. Factors beyond our control may prevent successful recovery, including:
- Account suspension or termination by the email service provider
- Permanent deletion of accounts or data by the provider
- Legal holds or law enforcement restrictions on accounts
- Technical limitations imposed by third-party platforms
Note: We are an independent support service and are not affiliated with Google, Microsoft, Yahoo, Apple, or any other email service provider. We cannot override their security protocols or policies.
6. Payments and Billing
Payment for our Services is due at the time of service or according to your selected subscription plan. All fees are quoted in US Dollars unless otherwise specified.
- One-Time Services: Payment is required before service delivery.
- Subscriptions: Billed in advance on a monthly or annual basis. Recurring charges automatically renew unless cancelled.
- Late Payments: We reserve the right to suspend services for accounts with overdue balances.
7. Intellectual Property
All content, features, and functionality on our website — including text, graphics, logos, icons, images, and software — are the exclusive property of Resolution HQ and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our content without prior written consent.
8. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- Merchantability, fitness for a particular purpose, or non-infringement
- That our Services will be uninterrupted, timely, secure, or error-free
- That any errors in our Services will be corrected
- That our Services will meet your specific requirements or expectations
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESOLUTION HQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES.
Our total liability to you for all claims arising from or relating to these Terms shall not exceed the amount you paid us for the Services in the twelve (12) months preceding the claim.
10. Indemnification
You agree to defend, indemnify, and hold harmless Resolution HQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your violation of any rights of another party.
11. Termination
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including breach of these Terms. Upon termination, your right to use the Services will immediately cease.
All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action arising out of these Terms shall be brought exclusively in the state or federal courts located in Delaware.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Terms.
14. Contact Information
If you have any questions about these Terms, please contact us:
- Email: legal@resolutionhq.net
- Address: Resolution HQ, 100 Support Plaza, Suite 500, Tech City, TC 10001